Patient satisfaction is our center's priority. By monitoring patient satisfaction on an on-going basis, we maintain an excellent patient relationship. Our patients have referred to our center as a warm and delightful environment and they have praised our caring and sensitive staff.
RIDGEDALE SURGERY CENTER
PATIENT RIGHTS STANDARD PROCEDURE
THE BOARD OF DIRECTORS OF RIDGEDALE SURGERY CENTER HAS ADOPTED THE FOLLOWING LIST OF PATIENT RIGHTS.
- Exercise these rights without regard to sex, cultural, economic, educational, religious background, or the source of payment for your care.
- Considerate and respectful care.
- Knowledge of the name of the physician who has primary responsibility for coordinating your care, the names and professional relationships of other physicians who will see you.
- Receive information from your physician about any illness, course of treatment and prospects for recovery in terms that you can understand.
- Receive as much information about any proposed treatment or procedure you may need in order to give informed consent or to refuse the course of treatment. Except in emergencies this information shall include a description of the procedure, treatment, medically significant risks involved in each and the name of the person who will carry out such treatment and/or procedure.
- Actively participate in decisions regarding your medical care to the full extent permitted by law. This includes the right to refuse treatment.
- Full consideration for privacy concerning your medical treatment. Case discussion, consultation, examination and treatment are kept confidential and should be conducted in a discreet manner. You have the right to be advised of the reason for the presence of any individual during your treatment.
- Confidentiality of treatment, communications and records pertaining to your care stay in RSC. Your written permission shall be obtained before any of your medical records will be released to anyone not directly concerned with your care.
- Inspect and copy your records, amend erroneous information, request certain restrictions on the use and disclosure of your information; file written complaints and receive a copy of the RSC's privacy policies.
- A response to any reasonable requests you may make for service.
- Leave the RSC even against the advice of your physicians.
- Reasonable continuity of care, to know in advance the physician providing services; the time and location of your appointment.
- Be advised if the RSC personal physician proposes to engage or perform human experimentation affecting your care and/or treatment. The patient has the right to refuse treatment.
- Be informed by your physician or his/her delegate of your continuing health care requirements following your discharge from the RSC.
- Examine and receive an explanation of your charges regardless of source of payment.
- Know which RSC rules and policies apply to your conduct as a patient.
- Patient rights also apply to the person who may have legal responsibility to make decisions regarding medical care on behalf of the patient.